Buyer terms and conditions

1. Who we are

1.1We are ONECARS Garage Ltd, a company registered in England and Wales under number 13503350, with our registered office and our forecourt at Plas Acton Garage, 282 Chester Road, Wrexham LL12 8DU. In these terms “we”, “us” and “our” mean that company, and “you” means the person buying the vehicle.

1.2You can reach us on 01978 356983, by email at sales@onecarsuk.com, or in person at the address above.

1.3We are authorised and regulated by the Financial Conduct Authority, firm reference 943671. We act as a credit broker and not as a lender: we introduce your application to Vizion Finance, our finance broker, who put it to a panel of lenders. We do not lend, and we do not advise you on which product to take.

2. These terms

2.1These terms apply to the sale of a used vehicle by us to you as a consumer. If you are buying in the course of a business, our trade terms apply instead and you should ask us for them.

2.2These terms, the signed order form, the condition record for the vehicle, the 34-point check sheet and your invoice are the whole of the agreement between us. Nothing said in conversation, in an advert or in an email changes them unless we confirm it in writing.

2.3Nothing in these terms reduces your legal rights. Where a term conflicts with the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, the law applies and the term does not.

3. The vehicle

3.1The vehicle is used and is sold as described in the order form and the condition record. It is not new and it is not represented as being in the condition of a new vehicle.

3.2Before we advertise a vehicle we carry out a 34-point check. Anything we find is either put right before sale or written down and shown to you in a photograph. The check sheet issued with your vehicle records which of the 34 points passed, which were put right, and which are declared.

3.3A declared item is one you are buying the vehicle with. It is described and photographed so that you can see it before you commit, and it is not a fault we are later responsible for putting right.

3.4The mileage shown is the reading at the point of sale, taken from the vehicle and cross-checked against its MOT history. We are not able to guarantee a reading we did not create, and we tell you if the history is incomplete.

4. The price and VAT

4.1The price is the figure on your order form. It includes everything we have agreed to supply and there is nothing to add unless it is listed there.

4.2Used vehicles are sold under the VAT margin scheme. The price is a single gross figure with no VAT element shown, because there is none to extract. This means a VAT-registered buyer cannot reclaim VAT on the vehicle, and we cannot issue a VAT invoice for it. Any goods or services we supply alongside the vehicle are invoiced separately and may carry VAT.

4.3A price we have advertised is an invitation to make an offer, not an offer we are bound by. If a price is displayed in error we will tell you before you pay and you are free to walk away.

5. Reserving a vehicle

5.1You may reserve a vehicle by paying £100. We then take it off sale and hold it for you for 14 days so that you can come and see it.

5.2Inside those 14 days you may change your mind for any reason or for none. We refund the £100 in full to the card you paid with. You do not have to give a reason and we do not record one.

5.3If we have not heard from you by the end of the 14 days, the vehicle goes back on sale. Your £100 is not lost: it becomes a credit toward any vehicle we have for a further 30 days. It can be used once, in full, against any vehicle on the forecourt. If the credit is not used inside those 30 days we keep the £100.

5.4A reservation is not a contract to buy. It holds the vehicle and nothing more.

6. Paying

6.1You may pay by debit card, by bank transfer, or through a finance agreement arranged by the broker. We do not accept cash above the limit our anti-money-laundering obligations allow, and we may ask for identification and proof of address before accepting payment.

6.2The balance must reach us as cleared funds before the vehicle leaves our possession. A card payment that has not settled, or a transfer that has not arrived, is not cleared funds however recently it was sent.

6.3Where you are paying by finance, the vehicle is released when the lender's payout reaches our account. If the lender withdraws before payout, the sale does not complete and anything you have paid us directly is returned.

6.4We do not charge a fee for arranging finance. We receive a commission from the lender, which is a fixed amount that does not vary with the interest rate you are given. We tell you the amount before you sign.

7. When the vehicle becomes yours

7.1Ownership of the vehicle passes to you when we have received the full price as cleared funds, and not before.

7.2Risk in the vehicle passes to you when it is handed to you or to a carrier acting for you. Until then it is insured by us; from then it is for you to insure, and it is your responsibility to have cover in place before you drive it.

7.3You must be able to show us a valid driving licence and insurance before you drive the vehicle away.

8. Collecting the vehicle

8.1We will tell you when the vehicle is ready. Please collect it within 14 days of that date, which is the same period we hold a reserved vehicle so that there is only one clock to remember.

8.2If you cannot collect within 14 days, tell us and we will agree a longer period with you. We do not charge storage.

8.3If you have paid in full and we have not heard from you for 30 days after the vehicle was ready, we will write to you at the address on your order and ask what you would like us to do. We will not sell the vehicle to anyone else or treat the sale as cancelled without writing to you first and giving you 14 days to reply.

9. Delivery

9.1If we agreed to deliver, we deliver within 20 miles of Plas Acton Garage at no charge. Beyond that we charge £1.50 a mile for the journey there and back, and the figure is calculated and shown on your order before you sign it.

9.2We agree a delivery date with you and confirm a time window the evening before. If we cannot make it we will tell you as soon as we know and agree another date.

9.3The person named on the order must be present to take delivery, with photo identification. We cannot leave a vehicle with somebody else or at an empty address.

9.4If you are not there at the agreed time and have not told us, we will bring the vehicle back and agree another date with you. We may charge the delivery cost again where we have made a wasted journey, and we will tell you the figure before we do.

10. Changing your mind

10.1If you bought without seeing the vehicle in person, this is a distance sale. You may cancel for any reason within 14 days of the day it is delivered to you. You do not have to give a reason and we may not refuse.

10.2To cancel, tell us in writing inside that period — an email to sales@onecarsuk.com is enough. We will acknowledge it the same working day and arrange to collect the vehicle.

10.3We refund within 14 days of the vehicle reaching us. We may deduct only the following, each itemised on the refund confirmation: delivery we paid to get it there; collection cost to get it back; damage beyond fair wear and tear. We deduct nothing else — in particular, nothing for mileage over an allowance.

10.4We do not apply a deduction until it has been assessed, and we do not issue a refund with a figure still open. If a deduction is being assessed we tell you the amount the refund cannot be less than, and we confirm the exact figure when the assessment is done.

10.5If you saw the vehicle in person before buying it, the 14-day distance right does not apply. Your rights under the Consumer Rights Act 2015 do, and section 11 sets them out.

11. If something is wrong with the vehicle

11.1Under the Consumer Rights Act 2015 the vehicle must be of satisfactory quality, fit for purpose and as described. Satisfactory quality for a used vehicle takes account of its age, mileage, price and anything we declared to you before you bought it.

11.2If it is not, you have a short-term right to reject it within 30 days of taking it, for a full refund. Tell us in writing and we will not put you through a repair first.

11.3After 30 days and within the first six months, you may ask us to repair or replace it. If a repair does not succeed you may then reject it and we may make a deduction for the use you have had. After six months, the burden of showing the fault was present at sale moves to you.

11.4These rights are yours whatever any warranty says, and they are not affected by having a warranty. A fault that was present when you bought the vehicle is our responsibility under this section, not a warranty claim.

12. Warranty

12.1Every vehicle comes with a 3-month warranty (3 months / 2,500 miles) at no charge, and longer plans are available to buy. The plan you have is named on your invoice and its booklet is issued with the vehicle.

12.2The warranty covers mechanical and electrical failure of the parts listed in the booklet. It does not cover wear, servicing, or anything declared on your check sheet. The booklet lists what is not covered as plainly as what is.

12.3A claim is limited to £1,000 including parts, labour and VAT, with labour paid at up to £60 an hour. There is no limit on the number of claims inside the term. If a repair would cost more than the limit we tell you the figure before any work starts.

12.4You must tell us within 48 hours of noticing a fault, and the repair must be carried out at Plas Acton Garage unless we agree otherwise in writing beforehand. A repair authorised by someone else is not covered.

12.5The warranty is not transferable if you sell the vehicle, and it applies in the United Kingdom.

13. Part-exchange

13.1If you are part-exchanging a vehicle, you confirm that it is yours to sell, that any finance outstanding on it is as you have told us, that the mileage is genuine, and that you have declared any accident damage or faults you know of.

13.2Your part-exchange is shown on the order form as three separate figures — the allowance we give you, any finance we settle on your behalf, and the resulting net figure or shortfall. We do not show it as one combined number.

13.3Where the settlement is more than the allowance, the difference is yours to fund unless we have agreed in writing to absorb it. Where we have agreed, it appears on your order as a line of its own.

13.4We settle the finance directly with your lender once your balance has cleared. If the settlement figure changes between the order and the settlement date, the difference is yours.

14. Complaints

14.1If something has gone wrong, tell us. Email sales@onecarsuk.com, ring 01978 356983, or write to us at the address above.

14.2We acknowledge a complaint within 5 working days if you email or ring, and within 14 working days if you write. One named person owns it until it is answered.

14.3We give you a full written response within 14 working days. If we need longer we tell you why and when to expect it.

14.4If you are not satisfied with our response, you may refer the complaint to The Motor Ombudsman free of charge. We will give you their details with our response, and you have six months from the date of it to refer. If your complaint concerns a finance agreement you may also be able to refer it to the Financial Ombudsman Service.

15. Your information

15.1We use your information to sell you a vehicle, to meet our legal obligations, and to contact you about your purchase. Our privacy notice explains what we hold, why, and how long for.

15.2Where you apply for finance, we pass what you have given us to our finance broker so that they can put it to their panel. We tell you what we sent.

15.3We only send you marketing if you have agreed to it, and every marketing message carries a link to stop it. Messages about your own purchase are not marketing and we send them whether or not you have agreed to marketing.

15.4We keep documents relating to your purchase for the periods set out in our privacy notice — six years for financial records, which is what HMRC requires.

16. General

16.1If we do not enforce a term straight away, that does not mean we have given it up.

16.2If a court finds part of these terms unenforceable, the rest continues to apply.

16.3Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

16.4These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

16.5We may update these terms. The version that applies to your purchase is the one you were given when you signed your order, and its version number is at the foot of every page.